Terms & Conditions
All goods delivered must be examined at the time of delivery and any damaged or defective goods should not be accepted from the courier.
Our liability for short delivery, damaged or defective goods will be strictly limited to the provision of any goods not delivered, or at our option, the replacement or repair of any damaged or defective goods, or refund the purchase price (if paid).
If the customer wishes to claim that there is a shortage on the delivery, or at our option, the replacement or repair of any damaged or defective goods, the customer shall give us notice in writing within 24 hours of receipt of delivery, failing which the goods shall be deemed to have been delivered undamaged without defect and in accordance with the delivery documents.
If short delivery does take place, the customer shall not reject the goods, but shall accept the goods delivered as a part performance of the order.
We shall not be under any liability for any failure to perform any of our obligations due to events or circumstances outside our reasonable control.
Prices are subject to change without notice.
If you have any suggestions or comments, please contact CLINIVET. Our offices are open Monday - Friday 9.00am - 5.00pm. If you call outside these hours, please leave a message on our answering machine clearly stating your name, telephone number and any other relevant information. We will try and get back to you within 48 hours.
We aim to dispatch all stock items within 24 hours of receiving your order, and your order should be with you within 2-3 working days. If there is any deviation from this, we will inform you by email.
The cost of postage and packing to the UK and ROI are as follows:
- Puppy and Kitten Starter Packs - delivery is £8.00, irrespective of the quantity ordered
- packages weighing less than 15kg - delivery is £3.50
- purchases in multiples of 15kg - delivery is FREE.
Delivery charges may cost more than that stated in the subtotal, depending on the delivery zone area. Further information on delivery charges can be found here.
1. All transactions are carried out in GBP.
2. All credit/debit card orders are authorised on a fully secure encrypted server. Please be assured we will not pass your details onto a third party.
CLINIVET is a petfood company, based in Northern Ireland, supplying super premium petfood to the retail and veterinary market. Our dogfood and catfood contains no artificial colours, flavours or preservatives, and is formulated without wheat gluten, beef, lamb, dairy or soya products. Have you tried CLINIVET petfood for dogs and food for cats yet?
CLINIVET sells our own brand of pet supplies from our online pet shop. We offer a home delivery service on all pet supplies and pet food products. Please visit our Buy Online section for more information.
For further enquiries, please contact CLINIVET.