Terms & Conditions

Terms and Conditions

Goods delivered must be examined at the time of delivery and any damaged or defective goods should not be accepted from the courier.

Our liability for short delivery, damaged or defective goods will be strictly limited to the provision of any goods not delivered, or at our option, the replacement or repair of any damaged or defective goods, or refund the purchase price (if paid). If the customer wishes to claim that there is a shortage on the delivery, or at our option, the replacement or repair of any damaged or defective goods, the customer shall give us notice in writing within 24 hours of receipt of delivery, failing which the goods shall be deemed to have been delivered undamaged without defect and in accordance with the delivery documents.

If short delivery does take place, the customer shall not reject the goods, but shall accept the goods delivered as a part performance of the order. We shall not be under any liability for any failure to perform any of our obligations due to events or circumstances outside our reasonable control. Prices are subject to change without notice. If you have any suggestions or comments, please contact CLINIVET. Our offices are open Monday – Friday 9.00am – 5.00pm.

If you call outside these hours, please leave a message on our answering machine clearly stating your name, telephone number and any other relevant information. We will try and get back to you within 48 hours. We aim to dispatch all stock items within 24 hours of receiving your order, and your order should be with you within 3-5 working days. If there is any deviation from this, we will inform you by email.

Delivery Charges

The cost of postage and packing to the UK and ROI are as follows:

  • purchases where the total weight is 15kg or above – delivery is FREE, irrespective of the delivery zone
  • packages weighing less than 15kg – delivery is £3.50, unless the postcode is listed below, when delivery will be charged at £5.00:

G83, G84, IV2, IV10-IV10-IV32, IV36, IV4, IV40, IV5, IV52-IV54, IV6, IV63, IV7-IV9, KW1-3, KW5-KW14, PA21-PA38, PH17, PH19-PH26, PH30-PH41, PH49, PH50 HS1-HS9, IV41-IV49, IV51, IV55, IV56, KA27, KA28, KW15-KW17, PA20, PA41-PA49, PA60-PA78, PH41-PH44, ZE1-ZE3 Isle of Man (all IM postcodes) and Channel Islands (all GY (Guernsey, Alderney and Sark) postcodes) and JE (Jersey) postcodes. In some cases, delivery may cost more than that estimated above. If this should occur, you will be contacted prior to your order being processed. 1. All transactions are carried out in GBP. 2. All credit/debit card orders are authorised on a fully secure encrypted server. Please be assured we will not pass your details onto a third party.

Clinivet Breeders Club

By becoming a member of the CLINIVET Breeders Club, you will avail of a number of benefits:

    • Preferential prices when you shop online
    • Puppy or Kitten Starter Packs for new owners, which includes one free bag of CLINIVET Kitten or Puppy food, a CLINIVET brochure with information on all our range, a money-off voucher and a measuring cup for accurate feeding.**
    • Free home delivery on orders of multiples of 15kg

**Clinivet Puppy and Kitten Starter Packs must be paid for when purchased, however you will then be fully reimbursed once we have received information on each puppy’s or kitten’s new home within two months receipt of the puppy pack.   Register New Litter